How to ban or remove a user from your app using Zapier

Zapier lets you connect third-party tools (like forms, CRMs, or reporting systems) to your Buildfire app. This means you can automate tasks like banning or removing a user if they violate your rules, cancel a subscription, or trigger a flag in your system.

Removing a user deletes their profile from the User Management tab, and they won’t be able to log in again with the same email address. Banning a user keeps their information in the system but prevents them from using the app until they are unbanned.

Required

• Growth or Scale plan.

• You must request a Zapier API key and invitation link from Buildfire Support.

• Your data source must include the user's email address.

How to ban a user using Zapier

1. Contact Buildfire Support to request

   • A Zapier invitation link

   • Your app’s Zapier API key

2. Accept the invitation and connect your Buildfire app to Zapier

3. In Zapier, click Create Zap

4. Choose a Trigger app (e.g., Typeform, Google Sheets, Webflow)

   • Set the trigger event (e.g., form submission, column update)

   • Click Continue and then Test Trigger to verify incoming data

5. Add an Action step

   • Choose Buildfire as the app

   • Set the Action Event to Remove or Ban User

   • Under Account, select your connected Buildfire account (or enter your API key)

   • Click Continue

   • Map the Email field to the user email coming from your trigger app.

   • Select if you want to Remove or Banned

   • Click Continue, then Test Step to confirm the action.

6. Click Publish to activate the Zap

Pro tips

• Ban user Zaps are useful for abuse reporting systems or subscription cancellations.

• Combine with tagging or logging actions for better audit control.

Troubleshooting tips

• Zap not working? Double-check the API key and make sure the trigger app is correctly passing the email.

• Is the user still active? Make sure the email exists in your Buildfire app and matches exactly.