How to initiate a message using the Chat plugin

You can use the Chat plugin to send direct messages from different areas of your app, leveraging the Directory, Community Wall, or Uploads plugin.

This is an Accelerate plugin, available on the Growth and Scale plans
The Chat plugin must be connected to at least one of the following: Directory, Community Wall, or Uploads

Using the Directory plugin
1. Open the Directory and view the list of users
2. Tap on the user you want to message
3. Tap the messaging option (label may vary depending on your app setup)
4. You’ll be taken to your message thread with that user—if no previous thread exists, a new one will be started
Using the Community Wall
1. Tap on a user’s name or profile picture
2. list of options will appear—tap Send Direct Message
3. You’ll be directed to the conversation thread
Using the Uploads plugin
1. Tap the number next to the upload arrow to view a list of uploaders
2. Tap on the name of the uploader you wish to message
3. Tap the Message option to open the conversation thread

The messaging label (e.g., "Chat") can be customized in your app’s settings
Threads persist between sessions, so returning users can continue past conversations seamlessly

If the messaging option isn’t showing, confirm that the Chat plugin is properly connected to the Directory, Community Wall, or Uploads plugin
Make sure the user you are trying to message is logged in and has messaging permissions enabled

Learn how to start a direct message from connected plugins like Directory, Community Wall, or Uploads.