How to use the Geofence plugin

The Geofence plugin allows you to send location-based push notifications when users enter or exit defined areas. It’s perfect for restaurants, events, churches, or any physical space where you want to engage users nearby.

When a user enters a geofenced radius, they automatically receive your push notification. Each geofence has a 24-hour cooldown, which prevents users from being notified repeatedly if they leave and re-enter the same area. You can add multiple locations, each with its own message and action—such as opening a page, menu, or website within your app.

Requirements

• This is an Accelerate plugin, available on the Growth and Scale plans.

• Location permissions must be enabled for your app — this can be done by the app owner or an admin.

• Your users must have push notifications enabled and the app must remain open in the background for geofence notifications to trigger.

How to use the Geofence plugin

1. Log in, go to Builder in the left navigation

2. Click the + button to open the Plugin Marketplace

   • Search for Geofence, then click Add Plugin

   • Name your plugin (e.g., “Location Alerts”) and click Add

3. In the Content tab, click Add New Geofence Location

   • Fill out the setup fields:

     1. Enter a Title for your location (e.g., “Restaurant Downtown”)

     2. Add a Message that users will receive when entering this area (e.g., “Welcome! Tap here to see today’s specials.”)

     3. Select an Action for what happens when users tap the notification

        1. Link to an in-app feature (like a menu or booking system), or

        2. Link to an external website (e.g., a restaurant page or event site)

     4. Set your Epicenter Location:

        1. Drag the map pin to the desired point, or enter a specific address

     5. Define the Radius:

        1. Minimum 10 ft and maximum 1,000 miles

        2. The map updates dynamically as you adjust the radius

     6. Click Add New to save your geofence

4. Click the Security tab:

   • Turn on Require Login to restrict feature access to logged-in users

   • (Optional) Add tag-based restrictions and choose whether to match any or all tags

5. Click the Tagging tab:

   • Enter a tag name to automatically apply to users when they open this feature

   • Click Add Tag

6. Click the Purchase tab:

   • Check Require Purchase to enable

   • Choose your product type (e.g., Single Purchase or Subscription)

   • Upload an image, fill out purchase text, and success/failure messages

7. Click the Analytics tab to see feature performance:

   • View data such as number of triggers, users, and devices over time

Pro tips

• Start with small radiuses (under 1 mile) to target specific zones accurately.

• Keep your notification text short and actionable—users should know exactly why they’re receiving it.

• If you manage multiple stores or venues, create a geofence for each location with a unique action.

• Respect user privacy—always inform users why location access is needed.